Payments & Refunds

Payment Methods

If you wish to make a purchase on The Turkish Carpet Company's web site, you may do so by clicking on the PAYPAL Buy Now button and pay with PayPal or major Credit Cards. We accept PayPal and most Major Credit Cards for online orders. Details will be then available on your PayPal account and a receipt will be sent to your email address.

We can also process your order through Google Checkout and send you an invoice which will have a link to Google Checkout's secure server for payment via most major credit cards. Just email us with the details of the rug you wish to purchase and we will get back to you ASAP with an invoice.

You may also call 1-503-398-5002 to make an order over the phone. If you use a credit card, your order will ship immediately. If you pay by personal check, USPS Money Order or Western Union your order will ship 2 business days after your payment clears.

Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order. We will not divulge your information to any thrid party.

Shipping and Returns and Payments policy:

PayPal is our preferred method of payment. Payments should to be made to

sales@theturkishcarpetcompany.com

For Checks and Money Orders please send the payment to our parent company:
Roman Trading Int.
DBA The Turkish Carpet Company,
22055 E Beaver Creek Road,
Oregon 97112,
USA.

We usually Ship within 24-48 hours of cleared payment via UPS or USPS (see FAQ for more info).

Returns policy:

100% Refund Return Policy:
1. For items not as significantly not as described, you must contact us anytime within 2 days of delivery. Your full amount, less outbound shipping, will be refunded.
2. Return shipping to The Turkish Carpet Company is not included.
3. If we are contacted after 2 days but within 7 days of delivery, the shipping and 20% restocking fee will be deducted from the refund.
4. Returns on the basis of colors miss matching your decor are not accepted, our photographs and resolution are second to none. We are a small company and do not offer goods on a 'sale or return' basis.
5. An item returned which has been removed from the original packaging and returned broken or soiled will not be refunded.
6. All sales are final.

Q:What is your return policy?

A:Return the item unused and as received, within 7 days after receipt for a full refund, less only shipping charges and restocking (if it applies). Returns will be accepted for items which are 'significantly not as described' color decor harmony would not qualify for a return, as our photography is second to none, we are a small company and do not offer goods on 'sale or return'.

Q:Do you combine shipping?

A:I will combine shipping for 2 or more items purchased within 2 days as this is my normal turn around time, once an item has already been dispatched I cannot combine shipping with another.

Q:When can I expect my order to arrive?

A: I ship with UPS ground (lower 48 states and Canada. For Alaska and Hawaii I ship with USPS. Orders are normally dispatched within 48 hours (except Sunday). UPS will normally deliver within 5-6 working days. I ALWAYS supply UPS tracking information directly by email and USPS confirmation of dispatch when appropriate.

Q:How much is the Shipping and Handling Charge?

A:Shipping is a flat fee within the lower 48 states according to UPS and USPS currents rates. Each item is accurately weighed before packaging and I charge a small $5.00 packaging and handling fee with each order. We also try to have a 100% re-cyclable policy in our packaging materials, using Kraft recyclable.

Q:Do you ship Internationally?

A:Yes, I ship Globally by USPS Priority International with USPS tracking and with optional insurance. Faster international shipping is available through both USPS and UPS but at higher cost.

Q:What is your policy towards customer dissatisfaction.

A:I would like to think that I treat each and every one of my customers fairly and with equanimity. Before entering any dispute, please contact me by email directly by telephone at 503-398-5002. I will always resolve any dispute whatsoever in your favour.

Q:Do you accept offers on an auction item

A:Should the item I am auctioning not have a 'Buy it Now' buttom, please email me, I will always consider an open fair offer and if acceptable I may end the listing early, if the offer is acceptable.

Q:Do you accept queries about 'second chance' items or items you may not have available.

A:It sometimes occurs that a potential buyer misses an opportunity to buy an auction item, should this happen to you, I have great resources and may well be able to source and offer you a similar item.